OFFICE POLICIES

The office policies listed below are not our only policies.  For an answer to concern or question not addressed here, please email, portal message, or call the office directly. 

LATE POLICY

If you are 15 (or more) minutes late, your appointment will need to be cancelled and rescheduled. We try our very hardest to see every patient, especially when, for whatever reason, your day has just become more difficult. Any late-arriving patient contributes to office wait times. If you are running late for your visit, please CALL US to see if adjustments can be made to improve patient flow in the office and potentially salvage your scheduled visit.

If you fail to notify us that you are arriving late, we will inform you whether we can still see your child for today's visit.

The only exception to our late policy applies to acute illness visits. We will see you during normal business hours, but late arrival means a longer wait while we fit you in elsewhere on the schedule.

RESCHEDULING / CANCELLATION POLICY

If you would like to cancel or reschedule your visit, we ask that you notify us as much in advance as possible. Our hope is to fill the spot that is now open with someone else who would like to be seen that day. We do understand that things come up, life is unpredictable, and for that reason we take cancellations and rescheduling calls up until the time of the appointment.

NO-SHOW POLICY

Our office has a three strike policy for no-call / no-shows:

1. The 1st occasion is a nominal $1.00 charge, and you will receive an automated notice that this offense has occurred.

2. The 2nd occasion occurring in a “rolling calendar year” (within 365 days of the first occasion) will incur a $20.00 fee, an automated notice, and a follow-up warning email with more information about the consequences of future occasions.

3. The 3rd occasion occurring in a “rolling calendar year” will incur a $100.00 fee, an automated notice, and is grounds for (your family’s) dismissal from the practice. This is at the discretion of our office, and you will be notified.

Of Note: If you no-call/no-show for your 1st (new patient) visit, you will be denied entry to the practice.

FORMS

Completion of the following forms are generally NOT urgent health concerns and therefore may take upwards of 2-5 business days to process:

• Child Medical Statements, OHSAA Physical Forms and most other school/daycare forms

• Prior Authorizations, any applicable appeal forms, letters, or supporting document submissions

• Medical Record Requests

Unless specified otherwise, completed forms will be returned via email.

VIRTUAL CONSULTATIONS

Presently, we do NOT offer phone, email, or video consultations.

While we would love to address as much as possible in these formats, insurance does not, as yet, pay appropriately for services provided in this manner.  While we know many of you would prefer to pay cash to receive a consult by phone/email or Skype to avoid a visit to the office with your child, missing work, and all that is entailed to make an in-person visit, it simply isn’t possible at this time.  

We are working diligently to try to make phone/email/Skype consults available to you, especially to address lab work, behavioral concerns, and chronic conditions.  Unfortunately, at this time, phone and email will be used only for simple, quick discussions, and anything of substance will need to be seen in the office.  We will keep you posted on our progress on this important topic.

BRINGING YOUR CHILD

We request that you bring your child to EVERY visit.

If a practitioner does not need to assess your child for the visit, they will give you specific directions regarding that, and it will apply ONLY to that occasion.

Your child’s health is best served if we pair physical assessment along with any behavioral, mental, or emotional symptoms. If you feel that you cannot give enough attention either to your child or the practitioner during the discussion while your child is in the visit, OR if you would like to discuss something you do not wish you child to hear, we ask that you bring help along, such as another parent or adult who can entertain your child during the visit, or else accompany your child to the playroom. Our staff make every effort to keep your children safe while they are in the office, but ultimately each staff member has tasks they are performing which prevents them from being solely responsible for your child(ren) while in our office.

Ready for a better healthcare experience?

We can’t wait to see you.