The office policies listed below are not our only policies. For an answer to concern or question not addressed here, please email, portal message, or call the office directly.
Our Practice Policies
If you are 15 minutes (or more) late to your appointment, it may need to be cancelled and rescheduled; please see the receptionist at the time of your arrival to inquire if we are still able to see you. We try our very hardest to see every patient, but any patient arriving late contributes to office wait times. If you anticipate that you will be running late, we as that you call our office to inform us. At that point, we will be able to let you know if you can still be seen.
The only exception to our late policy applies to sick visits. We will see you during normal business hours, but late arrival to your visit will mean a longer wait while we fit you in somewhere else on the schedule.
RESCHEDULING / CANCELLATION POLICY
If you would like to cancel or reschedule your visit, we ask that you notify us as much in advance as possible. Our hope is to fill the spot that is now open with someone else who would like to be seen that day. We do understand that things come up, life is unpredictable, and for that reason we take cancellations and rescheduling calls up until the time of the appointment.
Our office has a three strike policy for no-call / no-shows:
Your first occasion is forgiven, though you will receive an automated notice that this offense has occurred.
The second occasion occurring in a rolling calendar year (within 365 days of the first occasion), will incur a $20 fee, and the automated notice.
The third occasion occurring in a rolling calendar year (within 365 days of the first occasion) incurs a fee based on the kind of visit you missed, and the automated notice. The third occasion is grounds for dismissal from the practice. If this happens, at the discretion of our office, you will be notified in writing.
Completion of the following forms are generally NOT urgent health concerns and therefore may take upwards of 2-5 business days to process:
Child Medical Statements, OHSAA Physical Forms and most other school/daycare forms
Prior Authorizations, any applicable appeal forms, letters, or supporting document submissions
Medical Record Requests
Unless specified otherwise, completed forms will be returned via email.
Presently, we do NOT offer phone, email, or video consultations.
While we would love to address as much as possible in these formats, insurance does not, as yet, pay appropriately for services provided in this manner. While we know many of you would prefer to pay cash to receive a consult by phone/email or Skype to avoid a visit to the office with your child, missing work, and all that is entailed to make an in-person visit, it simply isn’t possible at this time.
We are working diligently to try to make phone/email/Skype consults available to you, especially to address lab work, behavioral concerns, and chronic conditions. Unfortunately, at this time, phone and email will be used only for simple, quick discussions, and anything of substance will need to be seen in the office. We will keep you posted on our progress on this important topic.
BRINGING YOUR CHILD
We request that you bring your child to EVERY visit.
If a practitioner does not need to assess your child for the visit, they will give you specific directions regarding that, and it will apply ONLY to that occasion.
Your child’s health is best served if we pair physical assessment along with any behavioral, mental, or emotional symptoms. If you feel that you cannot give enough attention either to your child or the practitioner during the discussion while your child is in the visit, OR if you would like to discuss something you do not wish you child to hear, we ask that you bring help along, such as another parent or adult who can entertain your child during the visit, or else accompany your child to the playroom. Our staff make every effort to keep your children safe while they are in the office, but ultimately each staff member has tasks they are performing which prevents them from being solely responsible for your child(ren) while in our office.
Ready for a better healthcare experience?
We can’t wait to see you.