If you have a medical emergency, please call 9 1 1. If you are having trouble contacting us via the patient portal, email or have not received a response to a message, please call our office at 614.459.4200.
Our office has a 15+ minute late policy. If you are more than 15 minutes late to your appointment, it may need to be rescheduled. Please see the receptionist at the time of your arrival to inquire if we are still able to see you. We try our very hardest to see every patient, but any patient arriving late contributes to office wait times. Our recommendation is that you call our office if you realize that you are going to be late. At that point will be able to let you know if you can still be seen. Sick visits are the exception to this, we will see you during normal business hours, but late arrival to your visit will mean a longer wait while we fit you in somewhere else on the schedule.
If you would like to cancel or reschedule your visit, we ask that you notify us with as much in advance as possible. Our hope is to fill the spot that is now open with someone else who would like to be seen that day. We do understand that things come up, life is unpredictable, and so for that reason we take cancellations and rescheduling calls up until the time of the appointment.
Our office has a three strike No-Show Policy. Your first no-call/no-show occasion is forgiven, though you will receive automated notice. The second occasion occurring in a rolling calendar year (within 365 days of the first occasion), will incur a $20 fee, and automated notice. The third occasion occurring in a rolling calendar year (within 365 days of the first occasion) incurs a fee based on the kind of visit you missed, as well as an automated notice. The third occasion is also grounds for dismissal from the practice. If this happens it is at the discretion of the office and you will be notified in writing.